Your privacy is essential to us. JBS HYGIENE & CLEANING values you and is committed to protecting your data security and privacy


This Privacy Policy (Policy) aims at clarifying both accurate and transparently:

- The personal data collected

- How and why we use it

- To whom we disclose it and

- How we protect your privacy when you use our services or visit our platforms.


Beforehand, we must inform about the personal data of minors. We have to be very careful with this personal data. Thus, only individuals over 18 (eighteen) years of age are authorized to use the JBS HYGIENE & CLEANING website, agreeing and consenting to this condition. By agreeing to this Policy, you give us a complete and unquestionable understanding of this and all other details provided below. If you are a minor, we ask that you use the JBS website under the supervision of a legal representative and constantly enter the personal data of adults.

1. Where are JBS HYGIENE & CLEANING present?

JBS HYGIENE & CLEANING, a business unit of JBS group, is a multinational known as one of the global leaders in the hygiene and cleaning industry. Its mission is to follow its values and provide a diversified product portfolio.

Bearing that in mind, JBS HYGIENE & CLEANING website - (Digital Platform), shows some of its history, mission, values, business, corporate structure, and other information, so you can get to know the company.

2. How do we use your data?

JBS HYGIENE & CLEANING website requires the gathering of some personal data to improve the navigation experience. Therefore, we use your data in multiple ways, depending on every specific situation.

You can find the Terms of Use (ToS) specific to the Digital Platform at


The tables below detail what do we do and why we do it.

(a) Collection of your data, such as full name, phone number, and e-mail address for the required purposes.

What do we do?

Why do we do this?

Identify you when you visit the website or contact us.

We are legally required to do it.

We provide information about the company and JBS HYGIENE & CLEANING products, and send samples and quotations, to clients or stakeholders.

It helps us enhance our relationship tools for a better experience based on your interests.

We use your data for after-sales and satisfaction surveys.

Contractually, we need to know the exact identification of the person registering or purchasing products or services to control the issuance of orders, invoices, CRM registration, and market analysis.

(b) In addition to the data listed above, your payment information

What do we do?

Why do we do this?

Keep a record of all financial transactions with you

We need to know what you received and need to report the transaction to the taxpayer.


(c) Your contact history with us

We keep a record of what you told us when you first reached us for example, by email, social media, or private message, for any information, complaint, compliment, or else. Likewise, we also record the calls made to our customer service center if you reach us by phone.

What do we do?

Why do we do this?

Record or monitor phone calls to customer service

Provide better service and assure quality control

(d) Extending the Relationship with JBS Hygiene & Cleaning

You may decide not to provide any data required above. Nevertheless, certain information is necessary to navigate the website and some essential services that JBS HYGIENE & CLEANING may offer to allow the full use of all website features to keep the best relationship with you.


JBS HYGIENE & CLEANING may handle your data, according to the relevant legislation, to comply with specific laws or regulations, in judicial or administrative proceedings, at the request of a court or public administrative body and other cases provided for in the General Data Protection Law and/or Regulations on the subject. However, whenever there is a complaint, a specific procedure, JBS HYGIENE & CLEANING shall comply with and maintain the legal criteria of privacy and confidentiality, whether before third parties or the data owner, except for the body or specific judicial or administrative jurisdiction of the case.


3. Whom do we share your information with?

We do not sell or exchange your data with third parties, but we share it with others as an essential part of our capacity to provide services to you. They may be other group companies, service providers, or business partners. We are all committed to keeping your information protected.


JBS HYGIENE & CLEANING may also share your data to comply with the current legislation for tax and/or consumption purposes and cooperate with the competent authorities.

4. Where and for how long do we keep your data?

All data collected is stored on servers in Brazil and, in some cases, in the United States. In the future, JBS HYGIENE & CLEANING can relocate and keep these servers in any other country that adheres to the privacy legislation to have support or backup under our continuous supervision and in a reliable manner.


We will keep your information as long as you have a relationship with JBS HYGIENE & CLEANING and as long as necessary to comply with legal requirements. For example, the length of storage for data collected if there is no specific legal requirement.

5. How do we keep your data safe?

We protect your data from all kinds of threats, such as unauthorized destruction, loss, modification, disclosure, or access. Furthermore, JBS HYGIENE & CLEANING protects your data according to Brazilian legislation's security and confidentiality standards and procedures.

6. Your rights

You are entitled to request at any time:

a.     Information on the usage of your data

b.     Access the personal data we keep on you

c.      Request correction of inaccurate, incomplete, or outdated personal data that we hold about you

d.     Request any anonymization, blocking, or deletion of unnecessary, excessive, or non-compliant data, considering the exceptions regarding the maintenance of data necessary for JBS HYGIENE & CLEANING legal compliance

e.     Data portability to another service or product provider

f.       Information on the possibility of not providing consent about the consequences of the denial

g.     Revoke consent; and

h.     Information about sharing your data with public and private entities


Any request filing must be through an order, including a copy of your identification, ID, Driver's License, Passport, or Professional ID, by accessing the website:

7. Cookies Digital Platform

When accessing the website, JBS HYGIENE & CLEANING automatically collect information about you, through cookies, web beacons, your browser, and operating system, about the websites that accessed the links to the terminal IP address. JBS HYGIENE & CLEANING mainly uses the information collected to increase your experience concerning website browsing.

At any time, you may choose not to receive a cookie file by setting your browser to refuse cookies or prompt you before accepting one. However, please note that you may not access various website functions by refusing to accept cookies.


"Cookies" are text files downloaded automatically and stored on the device used. At the same time, you browse a specific website or portal on the internet, which allows the storage of a certain amount of data about your internet activity. The usage of cookies enables the website to know its users' interests, behavior, and demographics (visitors or not) and accurately understand their needs and interests, offer a more dependable service, or provide related information.

8. Password Protection and Access to JBS HYGIENE & CLEANING Service Channels

To register on the Digital Platform by creating a specific access account, we ask you to create a username and password. If you lose control over your account or password to access the Digital Platform, you may lose control over your data. Therefore, if your password is compromised for any reason, please change it immediately, modifying the registration data provided to JBS HYGIENE & CLEANING.


9. Links External Links

The website may have links to other websites that have their privacy and confidentiality policies. If you visit other websites, we recommend that you carefully read the confidentiality practices and procedures. This Privacy Policy does not cover the practices and policies of third parties, including those who may reveal and/or share information with JBS HYGIENE & CLEANING.

10. Public Information

Please, consider that, when including information in public areas of the Digital Platform, it will be available to other Users and the public. JBS HYGIENE & CLEANING cannot control what other people do with the information. So please remember it and be careful about the data you decide to disclose.

11. Responsible for your Data Protection

The responsible for the database in Brazil is JBS S/A, enrolled with CNPJ/MF no. 02.916.265/0001-60. The address is Avenida Marginal Direita do Tiet 500, Vila Jaguar, So Paulo, Brasil.

The responsible for the database in Brazil is JBS S/A HIGIENE & LIMPEZA, enrolled with CNPJ/MF no. 02.916.265/0173-05. The address is Rodovia BR 153 KM 179 BL2, N SN, Zona Rural, Lins, So Paulo, Brasil, ZIP 16400-972.

JBS HIGIENE & LIMPEZA may change this Privacy Policy in the future. Any change in how JBS uses personal data will be established in future releases of this "Privacy Policy" and published and disclosed on the JBS HYGIENE & CLEANING website. We recommend reviewing this section periodically.


12. Applicable Legislation and Jurisdiction

The terms of this Privacy Policy are construed under Brazilian law. The court of the capital of the State of the User's domicile is thus elected to settle any litigation, dispute, or question that may arise, expressly waiving any other, however privileged it may be.